Returns, Exchanges, & Refunds
What items are returnable?
-Items purchased in the last 30 days.
What does the return process look like?
-Returns are accepted within 30 days from the shipping date. Unopened and unused items can be returned for a full refund - including taxes. Used or opened products can be returned for store credit in the full amount paid for the item - including taxes. Original shipping fees will not be refunded.
Is it free to return items?
-Customers are responsible for shipping costs. Kalén & Rose will ONLY pay for the return shipping cost if the product(s) arrived damaged or if we made the mistake by shipping the wrong product.
When will I see my refund?
-Please allow up to 10 business days for the refund/store credit to be issued upon our receipt of the product by our returns department. The refund will be posted to your original payment method.